If you’re just starting your online business, or if you’ve been around for a while, the chances are good that you’ll get some negative reviews online. It’s something every business has to deal with at some point, but it can be tricky to know how to respond properly to negative reviews. Here are 5 tips to help you respond to negative reviews online like an SEO Brisbane Specialist, so that even bad publicity doesn’t hurt your bottom line too much.
1. Keep calm and take a breath
It can be tough to keep calm when you see a negative review about your business online. But it's important to remember that not all reviews are created equal. A bad review with no photos, poor grammar, and typos could be someone who is just trying to stir up trouble for their own amusement or personal vendetta. In this case, the best course of action is to just ignore them. Alternatively, a one-star review from someone who seems genuinely upset might warrant an apology email asking for more information so you can make amends. However, if the customer isn't willing to communicate then there isn't much else you can do besides let time heal the wound or hope they have a change of heart in the future.